Refund and Cancelation Policy

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Refund and Cancellation Policy for Matthews Taxi and Tours  St. Kitts.

1. Cancellation by the Customer:
   1. If   the customer wishes to cancel the tour or any part of the tour, they must notify Matthews Taxi and Tours St. Kitts in writing by email
   2. The following cancellation fees will apply:

• 48 hours or more prior to tour date: Full refund of the tour price inclusive of any taxes or fees that were incurred.
• 24 hours prior to the tour date 75% of tour price, less any taxes or fees      that were incurred
• Less than 24 hours prior to tour date: NO REFUND will be provided.

1. Cancellation  by Matthews Taxi and Tours  St Kitts.      
   1. Matthews Taxi and Tours reserves the right to cancel or reschedule any tour due to  unforeseen circumstances such as weather conditions, natural disasters,  illness of crew or insufficient bookings or any event deemed not in the best interest of its customers.
   2. In the event of cancellation by Matthews Taxi and Tours , customers will be       offered the option of rescheduling the tour, a similar option or receiving a full refund inclusive of all taxes and fees.
2. Changes to Bookings by Customers:
   1. Changes to tour dates or other booking details are subject to availability and       must be requested in writing or email.
   2. Matthews Taxi and Tours  St. Kitts will make       every effort to accommodate its customer changes, but cannot guarantee       the availability of alternative dates.
3. Refunds:
   1. Refunds will be processed within seven (7) days of the cancellation date.
   2. Refunds will be made to the original form of payment used for the booking. E.g. payment by card will be refunded using the card. Payment in cash will be refunded by cash.
4. No Show Policy:
   1. In the event of a no-show, (customer fails to arrive for the tour), no  refund will be provided. Matthews Taxi and Tours St. Kitts reserves the  right to use its discretion based on the customer circumstances.
5. Force Majeure:
   1. Matthews Taxi and Tours  St. Kitts shall not  be held liable for any delays, cancellations, or changes to the tour  caused by circumstances beyond our control, including but not limited to natural disasters, strikes or governmental restrictions.
6. Insurance:
   1. It is recommended that customers have travel insurance to cover any  unforeseen circumstances or expenses related to the tour.

   Please note that this Refund and Cancellation Policy may be subject to change. It is advisable to customers to review the policy at the time of booking or contact Matthews Taxi and Tours St. Kitts . directly for any updated information